ishicai Returns & Refunds

Effective date: October 17, 2026

ishicai is committed to clear, considerate service from checkout through post-purchase care. If an item is not suitable, contact support@ishicai.com within 30 calendar days after delivery. Include your order number, item name, and a brief reason so we can provide the correct instructions.

Order cancellation

You may request cancellation within 24 hours after payment, provided the order has not entered warehouse processing, packing, or dispatch. Approved cancellations before fulfillment receive a full refund to the original payment method. After fulfillment begins, cancellation is not guaranteed; submitting a request does not itself cancel an order.

Return window and eligibility

Our standard return window is 30 calendar days from confirmed delivery. Items must be new, unused, unwashed, unaltered, free from odor or damage, and returned with original tags, packaging, and accessories.

• Gift cards, personalized or made-to-order items, opened hygiene or personal-care items, incomplete sets, and marked final-sale items are generally not returnable.
• These exclusions do not limit mandatory consumer rights that apply to your order.
• We may decline items showing wear, alteration, misuse, or damage that occurred after delivery.

How to start a return

Email support@ishicai.com before sending anything back. For damage, defects, or an incorrect item, include clear photos and the order number. Wait for written approval, packaging guidance, and the designated return instructions. Unauthorised returns may be delayed or refused.

Return shipping responsibility

For a change of mind, sizing issue, or style preference, the customer normally pays return shipping. If we confirm a defect, transit damage, shipping error, or wrong item, ishicai will provide or reimburse standard return shipping as instructed. Optional expedited shipping is not included.

Inspection and refunds

After the approved return reaches us, our team checks its condition and sends the result by email. Approved refunds are issued to the original payment method. Original shipping charges and optional upgrades are normally non-refundable. Banks and payment providers may need 5–10 business days to post the credit.

Exchanges and order changes

Exchanges depend on real-time inventory. If the requested item is unavailable, we may complete a refund after return inspection and you can place a new order. Request any change as early as possible; once fulfillment starts, changes cannot be guaranteed.

Return address and support

Approved returns must be sent only to the address provided in our written instructions:

Zhong Pioneer Global Trading Inc.
400 E 1st St #304, Casper, WY 82601, United States
support@ishicai.com | 323-496-8868